To guarantee delivery before Christmas, order by 12pm on Wednesday 19 December

Returns & Cancellations

Changes before you receive the goods

If you wish to cancel or amend an order, please call the Online team on 020 8996 2026 or email us at web.order@fullers.co.uk (manned working days between 8 am and 4 pm).

Returns after you receive the goods

If you would like to return any of your items within 14 calendar days of receipt, please email web.orders@fullers.co.uk prior to sending your parcel.

Please quote your name, order number and reference, and which product you wish to return. When your goods arrive back with us we can arrange for a refund or exchange.

If you decide to cancel, you must return the goods to us at your own expense.  You must ensure that the goods are packaged adequately to protect against damage.  The returned item is your responsibility until it reaches us.

If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

Please return goods to:

Fuller, Smith & Turner PLC, Web Orders, The Griffin Brewery, Chiswick Lane South, London. W4 2QB

Faulty or Damaged Goods

If the goods are faulty or broken, please contact us at web.orders@fullers.co.uk quoting your name, order number and reference, address and telephone number together with details of the product and the problem.  We will replace the goods or refund you in accordance with your legal rights.

 

This cancellation policy does not affect your legal rights. If the goods are faulty or misrepresented, we will deal with the matter in accordance with your legal rights and advise on how to proceed.